{"id":6046,"date":"2024-04-19T08:21:14","date_gmt":"2024-04-19T08:21:14","guid":{"rendered":"https:\/\/zig.nl\/?p=6046"},"modified":"2025-03-14T19:57:24","modified_gmt":"2025-03-14T19:57:24","slug":"conversational-chat-wordt-nog-efficienter-door-de-verbeterde-echo-functie","status":"publish","type":"post","link":"https:\/\/www.zig.eu\/nl\/2024\/04\/19\/conversational-chat-wordt-nog-efficienter-door-de-verbeterde-echo-functie\/","title":{"rendered":"Conversational Chat wordt nog effici\u00ebnter door de verbeterde echo-functie"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:calc( 1400px + 15px );margin-left: calc(-15px \/ 2 );margin-right: calc(-15px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-top:80px;--awb-padding-right:80px;--awb-padding-bottom:100px;--awb-padding-left:80px;--awb-padding-top-small:30px;--awb-padding-right-small:30px;--awb-padding-bottom-small:80px;--awb-padding-left-small:30px;--awb-bg-color:var(--awb-color2);--awb-bg-color-hover:var(--awb-color2);--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:25px;--awb-spacing-right-large:7.5px;--awb-margin-bottom-large:25px;--awb-spacing-left-large:7.5px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:7.5px;--awb-spacing-left-medium:7.5px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:7.5px;--awb-spacing-left-small:7.5px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:var(--awb-color5);--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:55px;\"><h1 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:55;line-height:var(--awb-typography1-line-height);\">Conversational Chat wordt nog effici\u00ebnter door de verbeterde echo-functie<\/h1><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-content-wrap\" style=\"max-width:calc( 1400px + 15px );margin-left: calc(-15px \/ 2 );margin-right: calc(-15px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:25px;--awb-spacing-right-large:7.5px;--awb-margin-bottom-large:0px;--awb-spacing-left-large:7.5px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:7.5px;--awb-spacing-left-medium:7.5px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:7.5px;--awb-spacing-left-small:7.5px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>De wereld wordt steeds digitaler, maar persoonlijke verbinding blijft van waarde. Dit gaat ook op voor klantcontact-afdelingen. Door Conversational Chat in te zetten, kunnen klantcontact-afdelingen het beste van twee werelden combineren. Conversational Chat is een combinatie van menselijke interactie en kunstmatige intelligentie. De vragen die vaak voorkomen worden automatisch beantwoordt. Tegelijkertijd behouden klantcontact-medewerkers de mogelijkheid om complexe vragen te behandelen en een persoonlijke touch toe te voegen wanneer dat nodig is. Deze benadering stelt organisaties in staat om effici\u00ebnter te werken, de reactietijd te verkorten en een consistente klantcontact-ervaring te bieden, terwijl ze tegelijkertijd de menselijke connectie behouden die zo belangrijk is voor klanttevredenheid.<\/p>\n<p>Belangrijk bij Conversational Chat is de echo-functie. Deze functie is ontworpen om eerder verstuurde berichten te kunnen hergebruiken. Het idee is simpel maar krachtig: waarom zou een klantcontact-medewerker hetzelfde bericht opnieuw moeten uittypen als het al ergens beschikbaar is? Deze echo-functie is heel handig, maar is ook vatbaar gebleken voor \u2018vervuiling\u2019 en inconsistenties, wanneer medewerkers bijvoorbeeld berichten versturen met spelfouten en deze vervolgens hergebruikt worden.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:25px;--awb-spacing-right-large:7.5px;--awb-margin-bottom-large:25px;--awb-spacing-left-large:7.5px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:7.5px;--awb-spacing-left-medium:7.5px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:7.5px;--awb-spacing-left-small:7.5px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-2 fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-margin-top:0px;--awb-margin-bottom:10px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;\"><h2 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:34;line-height:var(--awb-typography1-line-height);\">Een nieuw AI-model<\/h2><\/div><div class=\"fusion-text fusion-text-2 fusion-text-no-margin\" style=\"--awb-margin-bottom:0px;\"><p><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); font-weight: var(--awb-text-font-weight); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">Daar komt nu verandering in met een nieuw AI-model dat specifiek is ontwikkeld om de echo-functie te verbeteren. Dit model analyseert niet alleen de reeds bestaande berichten en clustert deze, maar het biedt ook oplossingen voor het filteren en organiseren van al deze berichten. Zo wordt voorkomen dat het systeem vervuild raakt en kunnen klantcontact-medewerkers gemakkelijk de juiste informatie vinden.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:25px;--awb-spacing-right-large:7.5px;--awb-margin-bottom-large:25px;--awb-spacing-left-large:7.5px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:7.5px;--awb-spacing-left-medium:7.5px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:7.5px;--awb-spacing-left-small:7.5px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element\" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\" style=\"border-radius:30px;\"><img decoding=\"async\" width=\"1000\" height=\"562\" title=\"Man,Using,Tools,Ai.,Technology,Smart,Robot,Science,And,Artificial\" src=\"https:\/\/www.zig.eu\/nl\/wp-content\/uploads\/sites\/2\/2024\/04\/shutterstock_2284091345.jpg\" data-orig-src=\"https:\/\/zig.eu\/nl\/wp-content\/uploads\/sites\/2\/2024\/04\/shutterstock_2284091345.jpg\" alt class=\"lazyload img-responsive wp-image-6049\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271000%27%20height%3D%27562%27%20viewBox%3D%270%200%201000%20562%27%3E%3Crect%20width%3D%271000%27%20height%3D%27562%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/www.zig.eu\/nl\/wp-content\/uploads\/sites\/2\/2024\/04\/shutterstock_2284091345-200x112.jpg 200w, https:\/\/www.zig.eu\/nl\/wp-content\/uploads\/sites\/2\/2024\/04\/shutterstock_2284091345-400x225.jpg 400w, https:\/\/www.zig.eu\/nl\/wp-content\/uploads\/sites\/2\/2024\/04\/shutterstock_2284091345-600x337.jpg 600w, https:\/\/www.zig.eu\/nl\/wp-content\/uploads\/sites\/2\/2024\/04\/shutterstock_2284091345-800x450.jpg 800w, https:\/\/www.zig.eu\/nl\/wp-content\/uploads\/sites\/2\/2024\/04\/shutterstock_2284091345.jpg 1000w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 800px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:25px;--awb-spacing-right-large:7.5px;--awb-margin-bottom-large:25px;--awb-spacing-left-large:7.5px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:7.5px;--awb-spacing-left-medium:7.5px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:7.5px;--awb-spacing-left-small:7.5px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element\" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-2 hover-type-none\" style=\"border-radius:30px;\"><img decoding=\"async\" width=\"1000\" height=\"668\" title=\"Women&#8217;s,Hand,Typing,On,Mobile,Smartphone,,Live,Chat,Chatting,On\" src=\"https:\/\/www.zig.eu\/nl\/wp-content\/uploads\/sites\/2\/2024\/04\/shutterstock_709959706.jpg\" data-orig-src=\"https:\/\/zig.eu\/nl\/wp-content\/uploads\/sites\/2\/2024\/04\/shutterstock_709959706.jpg\" alt class=\"lazyload img-responsive wp-image-6051\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271000%27%20height%3D%27668%27%20viewBox%3D%270%200%201000%20668%27%3E%3Crect%20width%3D%271000%27%20height%3D%27668%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/www.zig.eu\/nl\/wp-content\/uploads\/sites\/2\/2024\/04\/shutterstock_709959706-200x134.jpg 200w, https:\/\/www.zig.eu\/nl\/wp-content\/uploads\/sites\/2\/2024\/04\/shutterstock_709959706-400x267.jpg 400w, https:\/\/www.zig.eu\/nl\/wp-content\/uploads\/sites\/2\/2024\/04\/shutterstock_709959706-600x401.jpg 600w, https:\/\/www.zig.eu\/nl\/wp-content\/uploads\/sites\/2\/2024\/04\/shutterstock_709959706-800x534.jpg 800w, https:\/\/www.zig.eu\/nl\/wp-content\/uploads\/sites\/2\/2024\/04\/shutterstock_709959706.jpg 1000w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 800px\" \/><\/span><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-5 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:25px;--awb-spacing-right-large:7.5px;--awb-margin-bottom-large:25px;--awb-spacing-left-large:7.5px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:7.5px;--awb-spacing-left-medium:7.5px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:7.5px;--awb-spacing-left-small:7.5px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-3 fusion-text-no-margin\" style=\"--awb-margin-bottom:0px;\"><p><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); font-weight: var(--awb-text-font-weight); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">Wat dit nieuwe model nog krachtiger maakt, is de mogelijkheid voor de corporatie om het zelf in te stellen. Dit betekent dat klantcontact-afdelingen de controle hebben over welke informatie beschikbaar is voor hun medewerkers en hoe deze wordt gepresenteerd. Per organisatie kan dan bijvoorbeeld ingesteld worden op welke manier een klant begroet wordt, of bijvoorbeeld hoe een gesprek afgesloten wordt. Het resultaat? Minder (spel)fouten, een consistente klantcontact-ervaring\/tone of voice en tevreden klanten en daarnaast maakt het, het werk van klantcontact-medewerkers eenvoudiger. Ook biedt het inzicht in de communicatie tussen collega&#8217;s en andere partijen. Door berichten te analyseren en te clusteren, kunnen patronen worden ge\u00efdentificeerd en kan waardevolle informatie worden verkregen.<\/span><\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-6 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:25px;--awb-spacing-right-large:7.5px;--awb-margin-bottom-large:25px;--awb-spacing-left-large:7.5px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:7.5px;--awb-spacing-left-medium:7.5px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:7.5px;--awb-spacing-left-small:7.5px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-4 fusion-text-no-margin\" style=\"--awb-margin-bottom:0px;\"><p><span style=\"color: var(--awb-text-color); font-family: var(--awb-text-font-family); font-size: var(--awb-font-size); font-style: var(--awb-text-font-style); font-weight: var(--awb-text-font-weight); letter-spacing: var(--awb-letter-spacing); text-align: var(--awb-content-alignment); text-transform: var(--awb-text-transform); background-color: var(--awb-bg-color);\">Het model achter de echo-functie onderscheidt de juiste berichten van de onjuiste berichten. Dit stelt klantcontact-medewerkers in staat om snel de meest relevante antwoorden te vinden en de klanttevredenheid te verbeteren.<\/span><\/p>\n<p>Kortom, door deze verbetering van de echo-functie wordt <a href=\"\/conversational-chat\/\">Conversational Chat<\/a> en daarmee de klantcontact-afdeling van vastgoedorganisaties die dit gebruiken nog effici\u00ebnter. Met de juiste tools en training kunnen klantcontact-medewerkers zich richten op wat echt belangrijk is; het bieden van de beste service aan iedere klant.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-7 fusion_builder_column_1_2 1_2 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:50%;--awb-margin-top-large:25px;--awb-spacing-right-large:7.5px;--awb-margin-bottom-large:25px;--awb-spacing-left-large:7.5px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:7.5px;--awb-spacing-left-medium:7.5px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:7.5px;--awb-spacing-left-small:7.5px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element\" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-3 hover-type-none\" style=\"border-radius:30px;\"><img decoding=\"async\" width=\"1000\" height=\"667\" title=\"Photo,Of,Worker,Lady,Sit,Desk,Work,Computer,Look,Screen\" src=\"https:\/\/www.zig.eu\/nl\/wp-content\/uploads\/sites\/2\/2024\/04\/shutterstock_1903865311.jpg\" data-orig-src=\"https:\/\/zig.eu\/nl\/wp-content\/uploads\/sites\/2\/2024\/04\/shutterstock_1903865311.jpg\" alt class=\"lazyload img-responsive wp-image-6052\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271000%27%20height%3D%27667%27%20viewBox%3D%270%200%201000%20667%27%3E%3Crect%20width%3D%271000%27%20height%3D%27667%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/www.zig.eu\/nl\/wp-content\/uploads\/sites\/2\/2024\/04\/shutterstock_1903865311-200x133.jpg 200w, https:\/\/www.zig.eu\/nl\/wp-content\/uploads\/sites\/2\/2024\/04\/shutterstock_1903865311-400x267.jpg 400w, https:\/\/www.zig.eu\/nl\/wp-content\/uploads\/sites\/2\/2024\/04\/shutterstock_1903865311-600x400.jpg 600w, https:\/\/www.zig.eu\/nl\/wp-content\/uploads\/sites\/2\/2024\/04\/shutterstock_1903865311-800x534.jpg 800w, https:\/\/www.zig.eu\/nl\/wp-content\/uploads\/sites\/2\/2024\/04\/shutterstock_1903865311.jpg 1000w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 1024px) 100vw, (max-width: 640px) 100vw, 800px\" \/><\/span><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":6047,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-6046","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nieuws"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Conversational Chat n\u00f3g effici\u00ebnter met verbeterde Echo-functie<\/title>\n<meta name=\"description\" content=\"De verbeterde Echo-functie maakt Conversational Chat slimmer en effici\u00ebnter. 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