{"id":3484,"date":"2022-09-12T08:00:14","date_gmt":"2022-09-12T08:00:14","guid":{"rendered":"https:\/\/zig.nl\/?p=3484"},"modified":"2025-03-14T20:19:32","modified_gmt":"2025-03-14T20:19:32","slug":"esther-van-sloten-de-alliantie-conversational-chat-als-hybride-interactie-tussen-mens-en-bot","status":"publish","type":"post","link":"https:\/\/www.zig.eu\/nl\/2022\/09\/12\/esther-van-sloten-de-alliantie-conversational-chat-als-hybride-interactie-tussen-mens-en-bot\/","title":{"rendered":"Esther van Sloten (de Alliantie): Conversational chat als hybride interactie tussen mens en bot"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:calc( 1400px + 15px );margin-left: calc(-15px \/ 2 );margin-right: calc(-15px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-top:80px;--awb-padding-right:80px;--awb-padding-bottom:100px;--awb-padding-left:80px;--awb-padding-top-small:30px;--awb-padding-right-small:30px;--awb-padding-bottom-small:80px;--awb-padding-left-small:30px;--awb-bg-color:var(--awb-color2);--awb-bg-color-hover:var(--awb-color2);--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:25px;--awb-spacing-right-large:7.5px;--awb-margin-bottom-large:25px;--awb-spacing-left-large:7.5px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:7.5px;--awb-spacing-left-medium:7.5px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:7.5px;--awb-spacing-left-small:7.5px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-text-color:var(--awb-color5);--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-margin-top-small:10px;--awb-margin-right-small:0px;--awb-margin-bottom-small:10px;--awb-margin-left-small:0px;--awb-font-size:55px;\"><h1 class=\"fusion-title-heading title-heading-center fusion-responsive-typography-calculated\" style=\"margin:0;font-size:1em;--fontSize:55;line-height:var(--awb-typography1-line-height);\">Esther van Sloten (de Alliantie): Conversational chat als hybride interactie tussen mens en bot<\/h1><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:calc( 1400px + 15px );margin-left: calc(-15px \/ 2 );margin-right: calc(-15px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:25px;--awb-spacing-right-large:7.5px;--awb-margin-bottom-large:25px;--awb-spacing-left-large:7.5px;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:7.5px;--awb-spacing-left-medium:7.5px;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:7.5px;--awb-spacing-left-small:7.5px;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p><b>Als woningcorporatie wil je je huurders zo goed mogelijk van dienst zijn. Dat betekent voor een deel van de huurders een portaal waar zij zelf zaken kunnen regelen, en voor het andere deel een empathische medewerker die hen te woord staat. De Alliantie verenigt beide werelden met conversational chat. Wat is dat, hoe werkt het en betekent dat een ongekende synergie? CorporatieGids Magazine sprak erover met Esther van Sloten, Manager Klantenservice bij de Alliantie.<\/b><\/p>\n<\/div><iframe src=\"https:\/\/www.corporatiegids.nl\/publicaties\/magazine\/75\/58-59\/\" width=\"100%\" height=\"800\"><\/iframe><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":3485,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-3484","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-nieuws"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Esther van Sloten over Conversational Chat: hybride interactie<\/title>\n<meta name=\"description\" content=\"Esther van Sloten bespreekt de voordelen van Conversational Chat als hybride interactie tussen mens 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